Frequently Asked Questions
Most frequent questions and answers
Addtional charges?
Additional Charges for Extra Ceremony Shoot: Any additional ceremony shoot not explicitly mentioned in
the quotation will incur extra charges. Clients will be informed of the applicable fees beforehand. This clause is included to ensure transparency and to avoid any misunderstandings regarding billing. Please refer to the quotation for details on included services, and feel free to contact us for clarification.
When can we expect the delivery ?
We begin processing work after receiving selected pictures from the client. Expect the delivery of edited photos, videos, and the album within 60 to 90 working days.
How big is your team?
The size of the team is determined based on individual requirements.
payment terms?
- 30% is required upon booking.
- 60% of the total fee is due on the day of the event.
- The remaining 10% is due upon receipt of all previews of videos and album sheets.
- Late payments incur a fee of [amount or percentage]% per day.
- Non-payment may result in deletion of the data within 30 days and withholding of services and deliverables.
Can we get some wedding pictures on an urgent basis?
Certainly, we provide 3-5 pictures upon client request within 10 to 12 days.
Do you provide a hard disk or Pendrive for raw photos?
No, the client should provide the pen drive or hard disk for raw photo data.
Is travel and accommodation provided by your team?
No, the client is responsible for arranging travel and accommodation for the team for outstation events.
Postponement
- Government-led postponements will carry forward the advance with a 30-day written notice.
Do you provide raw data of videos?
No, we do not provide raw data of videos.
Will you arrange team food?
No, the client is responsible for providing meals during the event, or the team requires breaks for lunch and dinner.
How many days do we have for corrections?
Clients have 10 days for corrections in videos. Data backup is retained for 30 days after completing the work.
Changes to Services
- Any changes must be in writing and agreed by both parties.
- Extra fees may apply for additional services.
Cancellations and Refunds
- Cancellations 15 days before the event: 80% refund of the advance payment.
- No refunds after the wedding shoot.
- Full refund if the Company cancels.
Deliverables
- Edited content delivered within 60 to 90 working days after receiving selected pictures from the Client.
- Above delivered days will be increaed if any technical problems happend.
- Client must provide a storage device for raw photos.
- No raw video data provided.
- After receiving all previews of the video, the Client has 10 days for correction work. If the Client does not
collect the video within 30 days, the Company is not responsible for any video data loss.
Client Responsibilities
- Client provides meals during the event.
- Client provides event schedule and venue permissions.
- Client provide witten informetion about the function.
- Client ensures secure space for equipment.
- Photographer will not use personal phones for photos.
- If any type of misbehavior occurs during the function with the photographer or videographer,
the Company will immediately stop the shoot and cancel the booking.
Artistic License
- The Company retains artistic discretion over style and editing.
Acceptance
By paying the deposit, the Client accepts these terms.
Please review these terms carefully. By proceeding with the booking and making the deposit payment, you acknowledge
that you accept and agree to abide by these terms and conditions.If you have any questions or require further clarification, please do not hesitate to contact us.
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